Compilation FAQs
1.
|
How long is the validity of compilation email?
|
| Ans. |
The Validity of Compilation is 21 days
|
|
| 2. |
Why system has not generated the compilation link? It is showing as "NULL" instead of share link.
|
| Ans. |
If the permission is not set for any respective groups for "Show Group to Client User" under C.S >> CONTROLS >> Manage Document Group, then those documents of all the groups will not come in the compilation folder after the compilation is done
|
|
| 3. |
Would E-sign documents be merged with non E-signed documents while compilation?
|
| Ans. |
As per current functionality, We don't merge E-signed (Digital Signed Document) with non E-signed docs. Even if use the merged configuration as well.
|
|
| 4. |
Sometimes initiated compilation has been progressing at same percentage for a long time it is not an as usual if user feels. What could be the reason behind of this?
|
Ans.
|
Due to the files not able to be retrieved, the compilation will be stuck, so if you feel that it has been stuck for a long time then you can raise the ticket to the FLYdocs support.
Team Will check the files and try to retrieve the files from our server, So that the compilation can be resumed.
|
|
| 5. |
From Current status, unfortunately if we had not selected any FLY print header column for respective tabs then, what would be the folder name for respective tabs?
|
Ans.
|
It is necessary to make the selection for current status area from CONTROLS >> Manage FLYprint Headers to the respective columns for "Use Print Headers to name folders downloaded from CS"
If the print header is not selected for the respective tabs, then the name of the folder names will be created with the Row Number.
|
|
| 6. |
Sometimes user getting error message while unzipping the zip files after downloading
|
Ans.
|
Ensure the location they choose to download to has available space for both the zip file and to unzip the file, otherwise they will receive an error message.
|
|
| 7. |
Sometimes, In some folders files are not there, When we open the folders one by one.
|
Ans.
|
Ensure the location they choose to download the file to is a short file path – mitigate risk of failure due to lengthy file paths due to FLYdocs folder names and character max limits in windows
To have the file path with less directory to avoid error from windows end.
|
|
| 8. |
How to download the status list of Current Status after initiating the compilation. |
Ans.
|
After the compilation has been initiated, a new button will be available on the bottom left corner of the window as "Download Status List". A zipped file will get downloaded, inside which the status list of current status sections will be present.
Note : If the restricted columns are hidden for that particular user from his profile on User Section, then the columns will not be visible on the downloaded status list.
|
|
| 9. |
When we should use the password to view the files?
|
Ans.
|
When you unzip the zip files, it will ask you to enter the password at pop-up window. Once entered it will start processing of unzipping.
|
|
| 10. |
There is possibilities, Multiple Zip Will be available under single share link.
|
Ans.
|
If the compilation initiated exceeds the size of 70 GB then multiple Zip's will be available under single URL received.
Both folders of Maintenance History and Current status will have separate folder, If the compilation folder limit exceeds above 70 GB.
|
|
Riyaz Mirza
Comments